Windows hello fingerprint this option is currently unavailable. I will try my best to help you.

Windows hello fingerprint this option is currently unavailable Mar 15, 2020 · For some reason, it says that Windows Hello Pin and Finger scan are not available on my device. If you can't proceed to next method. Oct 8, 2024 · Hello, I used to be able to log-in using a PIN on my PC (not a laptop) but Windows didn't allow me to change it, so I removed it. Now the Hello sign in options all show "This option is currently unavailable" - so I cannot change anything. What should I do? Even though there is a scanner in my laptop. Oct 17, 2022 · If you see "This option is currently unavailable" when trying to set up Windows Hello Fingerprint in Windows 11, here's how to fix the issue. If you do not have a password set up, you must add one before you can use other sign-in options. Ideally, the service should start automatically every time Windows boots. msc and click OK. Further investigation in Windows sign-in options says that Hello Face is also not available for use to sign-in. I only set up PIN and Fingerprint during setup and I can still sign-in with them no problem, I just can't access them in settings. Jun 5, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. " I have fully updated windows as of 8/1/19. Didn't change anything even after restarting. Option 2: Restart Biometric Services. However, this might not happen if the service is not configured correctly. Way 4: Edit Local Group Policy. He's changed devices along the years and he always got "This option is currently unavailable" when trying to log in with Windows Hello on all devices, making him revert to logging in with his password instead. I understand that you are facing issues with enabling Windows Hello PIN on Domain account in your organization, and I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps. You wi May 4, 2024 · I recently purchased a new laptop with Windows 11. I went through the device manager and not sure why I don't have a driver for fingerprint reader anymore. Check out the following site and see if the presented solutions help you fixing the problem: Device configuration profile -> Settings Catalog -> Windows hello for Business Options-> everything turn on and applied to user or machine group: "This option is currently unavailable" on the test machine Turn on convenience PIN sign-in -> turned on and applied to user or machine group: "This option is currently unavailable" on the test machine. When I upgraded to a new laptop I thought it would change but i'm having the same problem. When I click it, it also says "Something went wrong, try again later". Every single Windows Hello option shows as "currently unavailable. Log in is working with the fingerprint for window 10 but when i downloaded window 11 my fingerprint option grayed out. 4. The option to add a finger or remove the fingerprint are greyed out and not clickable. Apr 8, 2023 · When I went to sign in options in settings, Fingerprint Recognition was, and still is labelled as 'This option is currently unavailable'. In Settings, each of those services says "This option is currently unavailable", and Facial recognition and Fingerprint recognition both say "Something went wrong. Sep 25, 2020 · Instead, it shows the password sign-in. Oct 2, 2022 · I went into my sign-in options in settings and found that under facial recognition, fingerprint recognition, and pin it says "this option is currently unavailable. Check if the Windows Hello option is now working. Aug 30, 2021 · If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the version upgrade process, Windows Hello may fail to perform. Try using Windows Hello fingerprint authentication again. Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. I have gone into the device manager, biometric devices and reinstalled the driver. After a Windows update, all of a sudden the Windows Hello Face, Fingerprint, and PIN options - 7519719 Windows Hello - "This option is currently unavailable" So I have a particular user who can't use Windows Hello at all. Select Password, and then select Add. Nov 28, 2024 · Enable Windows Hello Sign-in Options. User Guide . Please help Feb 21, 2025 · If you can’t use the fingerprint reader, make sure the Credential Manager service is set to Automatic. . " below that. Face recognition does not work either, tried setting that up as well and says something went wrong. " I've been unable to find a solution to this problem, most resources say to delete the contents of the NGC folder, however there is nothing in the folder to delete, even when "show hidden items" is selected. I tried to set it up again in settings but it says that "This option is currently unavailable", and then "Something went wrong. I checked it out and saw that Windows Hello Fingerprint showed this, "This option is currently unavailable-click to learn more". Jan 18, 2025 · I understand that your Windows computer has Windows Hello PIN unavailable and Windows Hello fingerprint authentication unavailable. My Dell XPS 13 9345 (ARM64) keeps showing the message: "This option is currently unavailable" and "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. This has never been the case ever on my computer (Acer Spin, Windows 10), only the Windows Hello Face interface was ever unavailable. Lock the screen and Entered the PIN and received the below message . I've tried disabling and uninstalling the fingerprint driver but that didn't work. Disconnect them all one by one. " Underneath there is an exclamation mark with "something went wrong. Nov 7, 2023 · Windows Hello is disabled for users and says ‘This option is currently unavailable’ for Facial recognition, Fingerprint and PIN. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Previously, I could use facial recognition and fingerprint login, but now they are showing as unavailable Here’s what I’ve tried so far: Checked for Windows updates (everything is up to date) Updated biometric drivers in Device Manager Jan 30, 2025 · I've been having an issue with my fingerprint reader not working. Aug 17, 2019 · Reset Facial Recognition and/or Fingerprint Options. Oct 5, 2024 · Could you please help me to solve Fingerprint recognition, Facial recognition and PIN (windows hello) it shows 'This option is currently unavailable' - 9201516 Aug 28, 2023 · I can't set up, remove or modify my Windows Hello sign-in option. Strangely, it allows me to sign in with my old PIN even though it says the option is currently not available. It says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. From the left-hand menu select Sign-in options. When expanded, Windows Hello says 'Something went wrong. Sep 10, 2020 · 9. Try using the Registry editor, follow the steps below:. Jan 19, 2024 · 🔐💻 Windows Hello Fingerprint - This Option is Currently Unavailable (WINDOWS 11 FIX)Encountering the error "Windows Hello Fingerprint - This Option is Curr Oct 10, 2023 · The first time this happened, I tried reinstalling drivers to no avail. Making some changes in Local Group Policy may help fix the “Windows Hello PIN this option is currently unavailable” issue as well. What Jul 24, 2022 · Windows Hello fingerprint detection is currently unavailable. If you go to Settings > Accounts > Access Work or School, do you have any work or school email address listed? If so, click on it, then click disconnect. windows 11 version 23h2. All options, including PIN, Fingerprint recognition, and Facial recognition, are showing as "This option is currently unavailable" under Settings > Accounts > Sign-in options. " This problem prevents me from using the biometric login features on my device, which are essential for security and ease of access. Aug 11, 2020 · Hi Experts, Yesterday we have bought two brand new HP Envy 13 AQ1013DX and as per our normal procedure installed Windows 10 Pro 2004 and Joined Domain and everything installed and configured as per our requirement. It only supports fingerprint as per the user manual document. Feb 3, 2022 · PIN (Windows Hello) (Windows 11) - This option is currently unavailable I had an issue on my personal laptop where my organisation required that I change my pin. You can check for the updates from Windows Update in the Settings application, if your Windows it's up to date, now we can proceed. Now none of the options are available. There is a message above stating that ‘Some of these settings are managed by your organization’ Machines are connected to Intune and Windows Hello for Business is enabled there at the tenant level. Switching to a local account can resolve these conflicts. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. The Fingerprint reader / sensor is marked as available on Select systems only. " Jan 6, 2022 · I am having the same problem as this post: Windows Hello PIN/Fingerprint "This option is currently unavailable" I changed the same three polices in the solution to be "Not Configured" under Computer Configuration\Administrative Templates\Windows Components\Windows Hello for Business\ must be in the state "Not configured". Sep 30, 2024 · I just bought a lenovo ideapad slim 3 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later" Below, it says "Windows Hello is preventing some options from being shown" I've troubleshooted my device, and I have the latest Windows update. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. When I am trying to set up Windows Hello (Fingerprint, Face, and PIN) all these opt Aug 6, 2020 · I have checked the Microsoft website and Huawei website and it looks like the laptop model you have which is Huawei Matebook D15 does not support the Windows hello facial recognition. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. Related: How To Fix Windows + Shift + S Not Working In Windows 10 Mar 31, 2023 · Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. Hi Experts, Yesterday we have bought two brand new HP Envy 13 AQ 1013DX and as per our normal procedure installed Windows 10 Pro 2004 and Joined Domain and everything installed and configured as per our requirement. Over the past few days, the settings sign-in options tab display the Nov 29, 2021 · Hello! I have an HP Envy x360 with Windows 10 (latest version). Feb 14, 2025 · To set up Windows Hello: 1. However, after a week I was randomly given the option to set up a fingerprint on the sign-in screen. Method 2. May 23, 2023 · It lets Windows hunt down common issues with the fingerprint scanner, display them on the screen, and give you options for the next steps. i need to use a usb fingerprint scanner. Accounts: Choose Accounts and then select Sign-in options. Since I don't know the specific situation you are currently experiencing, I will suggest some steps that can be taken according to my experience: Try different login options: Apr 15, 2021 · Not sure what happened but yesterday, all of the sudden after a restart, I was not able to use my fingerprint to login to Windows or use it for any other app. May 25, 2022 · When I first bought the laptop, I was able to use Windows Hello (fingerprint scanner). Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. Mar 29, 2022 · This Option is currently unavailable. Now I cannot even enable it again. Look for the following services and ensure they’re Mar 25, 2020 · Solved: I have an HP Envy 17t with Windows 10 Home 64. Under Windows Hello, locate Fingerprint or Facial Recognition then click on Remove button. I get the following messages "This option is currently unavailable" followed by this message "We couldn't find a camera compatible with Windows Hello Face. The last Windows Hello option is the pin, which works. Press Windows key + R key together from the keyboard. Sep 2, 2020 · 1. In addition, this option is OFF and grayed out: "For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device" --I am using a local account. Try again later". Click to “Learn More” and see message: We couldn’t find a camera compatible with Windows Hello Face . Update or Reinstall the Fingerprint Driver: In this informative video, we will guide you through the process of resolving the issue of Windows Hello fingerprint authentication being unavailable. If your hardware is supported and Windows is up to date, you can enable Windows Hello: Open Settings: Go to the Start menu and select Settings. After setting one up, I was able to use my fingerprint for a week before losing access to it and the "This option is currently unavailable" message was displayed in settings. 3. reinstalled. Under "Windows Hello PIN", click on "I forgot my PIN". nothing is working. The same thing with Windows Hello fingerprint recognition and PIN. I have gone to the Lenovo site to install drivers to try and get everything updated. If you can't sign in using fingerprint recognition, sign in with a PIN or password instead, and then re-register your fingerprints. But somehow, after few updates later, I can't use windows hello to sign in. 1. In Windows, search for and open Sign-in options. Jun 22, 2024 · Under sign in options for the PIN it says "This option is currently unavailable - click to learn more; Something went wrong. Apr 6, 2021 · Windows Hello Fingerprint - This Option is currently Unavailable So I recently updated my laptop to the latest version (it is currently unable to revert to the previous update due to being installed for more than 10 days) and my fingerprint sensor stopped working. Try again later'. You may need to reregister your Hello options if needed. My Windows specs are: Edition: Windows 11 Home Feb 14, 2025 · hi, I cannot longer use fingerprint on my surface laptop go, i need help please, what csan i do? it says "This option is currently unavailable"how can i fix it?***Move from Windows / Windows 11 / Users started contacting us a month ago that they get "This option is currently unavailable" when trying to sign in using their fingerprint Event Viewer logs on the DC shows that this has been happening since Fall of last year, so for several months now May 3, 2024 · Windows Hello Face. Aug 11, 2020 · Windows Hello - This Option is currently unavailable. I am the only user and the administrator of my personal computer and recently updated Windows 10 Home to version 1903, OS build 18362. " Hello there, I'm Gopal an Independent Advisor. I am experiencing an issue where the settings display "Facial recognition currently unavailable" and "Fingerprint option currently unavailable. Windows Hello: If Windows Hello isn’t available, you may need to enable it in Group Policy Editor or check your organization policy if Feb 1, 2022 · My Windows 11 stopped accepting my finger-print to sign in (probably after a Windows update). See if the camera will be reset and would now work. All Windows Hello sign-in services - Facial recognition, Fingerprint recognition, and PIN - remain unavailable. If you have further questions about Windows Hello PIN/Fingerprint and why it is unavailable, provided are some queries that might give you better answers: 1. " I never had the option to use facial recognition in the first place as the LG Gram has no IR camera, but was able to try to add another fingerprint a week ago. Click on "Accounts" and then click on "Sign-in options". Click on the Windows Icon type "Get Help" and click on it. I went to my Windows account and added a new sign in option for Windows Hello. I have the message stating for windows hello face, fingerprint, and hello PIN "This option is currently unavailable- click to learn more" and when I do click "this device doesn't meet your organization's requirements for Windows Hello". " Also all the options to change my pin, add a fingerprint, etc are all greyed out. Jan 10, 2025 · My Win 11 Surface laptop go fingerprint logon has suddenly stopped working. Restart your PC and try to add a Windows Hello PIN again. 2. Hi, Thank you for writing to Microsoft Community Forums. I went into the settings it says that this option is currently unavailable and that "something went wrong, try again later. I also can't add any other Windows Hello logins. Sep 30, 2019 · I just bought a new laptop the other day and for the first few days I had no problems setting up a pin and fingerprint sign in. Jun 21, 2019 · When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. AllowDomainPINLogon under "\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System" is set to 1 . I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) May 11, 2020 · Hi,I recently forgot my windows pin password and I wanted to reset it but it says (This option is currently unavailable) and when I press the button where it says Tap or click here to fix it,it gives Jan 30, 2025 · Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Locate Fingerprint or Facial Recognition options and click Remove under them. May 29, 2020 · Hello, my Windows Hello Fingerprint and PIN have recently stopped working. Then restart the computer and see if those options are now back available. Dec 18, 2024 · Hello, I’m experiencing an issue with Windows Hello on my system. I went ahead and logged in using my password and checked in the settings for the option for the sign-in options for Windows Hello. To re-register or add another fingerprint, go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello) and select Add a finger. Click on the Search icon, and type services. This option is currently unavailable - click to learn more. Feb 25, 2025 · Windows Hello Sign-in Options Not Working. "option currently unavailab Aug 14, 2023 · The Windows Biometric Service is an essential program for Windows Hello, as it captures and manages your fingerprint data. I had mine set to Enabled. Apr 4, 2023 · Install any available updates. I tried updating all the drivers but nothing works out. I tried following the solutions from Microsoft Office Support: 1 Dec 12, 2023 · Step 3: After that, switch to the Sign-in options to see if you can use PIN without the “Windows Hello PIN this option is currently unavailable” issue. Things I have tried and failed: Ever since I got my computer set up I can't seem to get my windows, hello to work on my PC. I ended up removing the PIN and now it says that this option is currently unavailable, try again later. Dec 19, 2021 · In W10 Pro when I go to Settings > Accounts > Signin options, none of the Windows Hello features seem to function. Dec 5, 2020 · Before to try some solutions try updating your Windows 10 to the latest version. Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. uninstalled. Now all of a sudden the Hello Face, Hello Fingerprint, and most importantly the Hello PIN are all giving the message: "This option is currently unavailable--click to learn more. " It worked perfectly fine until about a week ago. May 24, 2022 · I got the new hp pavillion x360 convertible today with windows 11 preloaded and the Facial and fingerprint recognition is showing "This option is currently unavailable" I have installed all updates and i can't find Biometric Devices when i go to Device Manager How long are you waiting in between setting up the user for WHfB and actually trying it out? I find it usually takes 15 minutes for the generated cert fingerprint to be pushed to MS365 and actually allow a user to login with it. Jul 22, 2023 · Hello, this is Emily. Either it needs a vendor-specific driver, or there is a hardware or firmware issue. When I clic on any of these options, it says "Something went wrong. It also says that "we couldn't find a fingerprint scanner compatible with Windows Hello Finger/Face ID" This guide shows you several solutions on how to fix Windows Hello Fingerprint "This option is currently unavailable" in Windows 11, as well as other biometric related sign-in issue. Check Device Compatibility for Windows Hello: Ensure your laptop model has a fingerprint reader compatible with Windows Hello. Choose "Windows Hello Face recognition setup not working" if you are given this option. Windows Hello Biometrics and facial recognition can suddenly stop working with a message that states that “This Option is Currently Unavailable”. Dec 8, 2020 · Hi, MUZAMIL! There are some methods you can take to try to solve that issue. This has been going on for 3 months now, so trying "later" is definitely not working. Dec 9, 2024 · 1. msc. Feb 28, 2022 · #windowshellofingerprint #finderprintrecognition #windows11Fingerprint recognition (Windows hello)- This option is currently unavailable in windows 11 is a c May 15, 2024 · So far, nothing I have tried has made any difference. I have done so multiple times but the message is always the same. (I wonder what currently means?_) May 27, 2020 · My Windows Hello Face was working perfectly until recently both my Windows Hello Face and the Windows Hello PIN stopped working, so I could only use my password to sign in. If it doesn’t, fingerprint setup won’t work. Threats include any threat of violence, or harm to another. Nov 27, 2024 · Harassment is any behavior intended to disturb or upset a person or group of people. It should now work properly. Dec 28, 2019 · Navigate to Policy > Administrative Templates > Windows Components > Windows Hello for Business Select Use Windows Hello for Business Select the disable option Click Apply Click OK . In Get Help type "Windows Hello Face Camera is not working", press Enter. Jul 19, 2024 · Update or re-install the biometrics driver using the Device Manager tool on your PC. Restart your computer. Select Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello . I can see that you're experiencing an issue with the Fingerprint feature that says "This option is currently unavailable". I cannot remove this option to set it up again. I've troubleshooted my device, and I have the latest Windows updates. In 'Settings' the Fingerprint recognition tab says the option is unavailable and that it can't find a fingerprint scanner compatible with Windows hello fingerprint! I have updated/reinstalled the biometric drivers in 'Device Manager' etc. Why does Windows Hello PIN say my PIN is unavailable? There are multiple reasons why Windows Hello PIN is 🔒 Discover solutions to resolve the "Windows Hello Fingerprint: This Option is Currently Unavailable" error with our helpful troubleshooting guide. Select the Start button, select Settings, select Accounts, and then select Sign-in options. Press Windows Key + I to open Settings then click on Accounts. Sep 22, 2020 · I just purchased a ASUS Zenbook Flip S and Windows Hello worked when I set up my laptop, however right after setup, Face, Fingerprint and PIN sign-in options all say "This option is currently unavailable". It states, 'This option currently unavailable' and along with 'Something went wrong. Dec 11, 2024 · FAQs About Windows Hello PIN/Fingerprint This Option is Currently Unavailable. g. Feb 4, 2025 · Windows Hello Biometrics and facial recognition can suddenly stop working with a message that states that “This Option is Currently Unavailable”. When trying to set up Windows Hello for Facial recognition and fingerprint recognition. On the Services console, scroll and right-click Windows Biometric Service. Sep 8, 2023 · Are you encountering the "Windows Hello Fingerprint - This option is currently unavailable" error on your Windows 11 or Windows 10 device? In this detailed t Feb 4, 2025 · I have a Samsung Galaxy Book 3 360 and all of sudden my windows hello option says it's not currently unavailable. Click Accounts and select Sign-In options. Enable "Turn on convenience PIN sign-in" using Group Policy. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. All was working swell until Jan 2, 2025 · I am a user of the Honor MagicBook 14 and a Microsoft system. Sep 24, 2024 · If you see the Windows Hello Face This option is a currently unavailable message on Windows 11; keeping your drivers up to date will make a difference. Updating the Biometric Device Driver Oct 15, 2024 · This computer comes with a fingerprint and facial recognition, but when I go to set it up in Miscrosoft settings -> accounts, it says that fingerprint and face ID is currently unavailble. Oct 27, 2022 · Method 6: Reset Facial/Fingerprint Recognition. Therefore, I can't even change my pin. hi ive had this hp probook 640 G4 for a while now and ive been wondering why did my windows hello keep on saying "this option is currently unavailable" and as i checked my file manager, control panel and everything, i noticed that my laptop have no biometric drives. When I clicked it said there was no fingerprint scanner compatible with Windows Hello. The cause can range from a particular Windows update to an incorrectly configured Group policy. Jan 18, 2025 · Fingerprint Recognition Option in setting shows option is currently unavailable. Aug 2, 2019 · Trying to get the fingerprint scanner to work, and within sign in options Hello, fingerprint and Pin are listed as "option currently unavailable. It says "this option is currently unavailable" for face recognition, fingerprint recognition and PIN. Jan 16, 2025 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. Once you open Run dialog box, insert services. Try again later. Delete your fingerprint, and register it again in Windows Hello settings. I will try my best to help you. If you are experiencing the reported problem on computers that have been set up for an organization (e. For automatic scans of missing or outdated drivers, we recommend using specialized software. Ensure s Feb 23, 2025 · If the issue persists even after the clean reinstallation, since the system has detected the fingerprint sensor and it does not have any errors, the only explaination is that the fingerprint is not compatible with Windows Hello. After that, click Get Started and follow the on-screen instructions to reset Fingerprint and Facial Recognition. " The Windows Hello Face works, but it just doesn't recognise me. Pages 10-11 > Item #3 ===== Aug 8, 2022 · Hello, I have sent PIN in Windows Hello. You can do this by following these steps: Open the Settings app on the affected device. Once you get a response, choose "Windows Hello Camera Issue". Verify Required Services: Press Win + R, type services. Press Windows key + I to open Settings. ArifAhmed2, I've been having a similar issue with my computer and the 1909 update, but I can't use my fingerprint. Hi, I'm having trouble with Windows Hello sign-in options on my PC. As near as I can tell, there's nothing at the link to explain why these options are unavailable. In this article, I have compiled a list of possible solutions for you to try to resolve the issue Nov 30, 2024 · windows hello security key/face/fingerprint says "this option is currently unavailable" ive installed latest drivers. Right-click on the Start icon and choose Run. Apr 16, 2024 · Try again later". Open the Services program, and Jan 29, 2024 · Through my Microsoft account, I enabled Windows Hello so I can log in (I even reset it a few times), but through my settings Windows Hello still says "This option is currently unavailable". Double-click on the Credential Manager. They all say "This option is currently unavailable", then there's a link to "Learn more". Jul 15, 2024 · I recently bought a Lenovo Yoga, but when I try to set it up Windows Hello Face and Fingerprint, it says "This option is currently unavailable",Below, it says "We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint ". For the past couple of months my Windows Hello has not been working - fingerprint scanner/pin/face recognition doesn't work, and under sign-in options, for all the Windows Hello features it says 'This option is currently unavailable'. But above message "this option is temporarily unavailable windows hello" appears. msc, and press Enter. Type regedit and Jan 10, 2024 · Hi @Ritesh Sharma, This issue can occur when the device is not able to communicate with the on-premises Active Directory Domain Services (AD DS) to verify the user's PIN. 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