Virgin media tivo update forum The change is because Liberty Global own the 360 software and use it on their boxes in other territories, whereas the V6 software is licensed from TiVo, eventually everyone will be moved over anyway, but I certainly wouldn't do anything to speed up that Hello, apologies you're having this issue! We had a look at your account and it looks like there was an open ticket on there regarding a broadband issue - which may have been preventing our systems from carrying out the TV360 upgrade. Expect fewer menus, bigger and bolder imagery and some smart new features – like the glorious new Series Link+. Hey there @dgordonni Thanks for reaching out to us on the Virgin Media forums. This discussion has been closed. I'm a Very Insightful Person, I'm here to share knowledge, I TiVo. Thank you so much for your post and welcome back to the forums, it's great to have you here. I knew the recordings would be lost so I ordered on a box where I Like many we were told we needed to upgrade to Virgin TV 360 last week and followed the guidance to order the new remote knowing we then - 5542912 You said your existing tivo box failed. As japitts commented, initially my request for a V6 box became "We can swap the current TiVo box to Tv 360". Excellent news @danshell667, thanks for the update. , 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada Hi, my Tivo remote has developed a fault where the lower keys no longer work. It's the same on both boxes, but my phone Had email to say Netflix won't be supported soon on Tivo but can have free swap to V360, happy to go ahead but how do we speak to someone - 5570696 Browse Virgin Media Virgin Media Community Hi @DavidS49 . Losing patience with Virgin media - endless faults since upgrade to 360 in Virgin TV 360 15-11-2024; Thank you for your post and welcome back to our community forums. An update: I checked the virgin media website regarding the lights on the V6 box and discovered by pressing the 360 power button on the remote, the red bar changed to white. v6 and TiVo custome 14-08-2024 4:17:18 PM | No cost TiVo box upgrade Virgin Media: TiVo® service. Virgin have revealed some more details about the update on their Help & Support Forums, which is host to plenty of unhappy feedback regarding the removal of network access for 3rd-Party Apps: Watched Netflix (via channel 124) yesterday lunchtime but when I came to watch later on, couldn't access it, with a message that I might not be connected to internet. The older tivo boxes can't be migrated to the 360 platform, but the newer V6 boxes which run on the tivo platform can be. Guide data for Virgin Media TiVo. The letter contains a tv upgrades link which doesn’t exist. She told me she "didn't want to be a pain" and say anything! Anyhoo - it is an ancient 5 Hi youbluebeauty, Thanks for posting and welcome to our community 😊. I've got it connected to the new wifi network, but the Tivo box says that it can't connect to the Virgin s Rang Virgin today to get an update on what is happening. If you definitely want to remain with a TiVo/V6 combination, I can only suggest you make this crystal clear to VM in any interaction with them - it shouldn't From here I will be able to arrange for a swap/upgrade to a V6 box free of charge. Fair enough I thought - one of our tv boxes is an old box anyway. Virgin Mobile. I have two boxes already, the TiVo box downstairs connected to my smart tv and a V6 box upstairs connected to my daughters TV which is not a smart tv We’ve had the same TiVo box since we started with Virgin 6 years ago. This is a minor update with - 5262031 TiVo. The V6 is a much quicker and better box than the TiVo, and a swap from TiVo > V6 is absolutely an upgrade in every sense. 99 to upgrade for existing customers. ) Grab the old V6 remote: tap the Home button, select Sky Sports+ on Virgin TV 360 at the bottom or the Virgin TV 360 Free Upgrade box at the top of the TV screen. You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. When the splash screen disappears, press the "Info" button. Converting to TV360 would result in having 1 x TV360 master & 1 x TV360 By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. The old SSF background app may still work on the older TiVO boxes. Have I helped? Issues Upgrading TiVo Box in Virgin Media: TiVo® service yesterday; Faulty TiVo's are replaced with V6 as a matter of course. Rebooting the hub, the box, new batteries. The No. Welcome to the community and thanks for taking the time to post here on the forums. Chatter and The catch is that the 360 box is not as good as the V6 and is missing a large number of features. I received a letter saying I need to upgrade my TiVo at no cost to continue using Netflix. Press the Red Button. Stream from Virgin Media. It is extremely unlikely to ever be replicated on Horizon. I am logged in to both boxes, I can get onto the Netflix home page, I can search, select any programme I want, but I simply do not get the play button so I cannot watch a thing. Stream. The EPG (TV guide) updates are fed (via your home-hub) over the internet, along with OnDemand & streaming services - a good test is whether those services also work. I made the mistake of asking for the 360 upgrade as from 1st November Netflix cannot be accessed via the apps on Virgin media. Can anyo Hello PaulDS1, Welcome to the community and thanks for taking the time to post here on the forums. Just phoned up requesting to roll back, but sadly was told it's not possible. In order to look into this for you, we'll send you a private message on here. @STEVECLEM66 . When it does come out of st Historically there was a TiVo-platform limit of 3 x V6 plus 1 x TiVo. It’s pixelating during adverts as well This area is to talk about VirginMedia TV powered by TiVo, in the UK. I've used the UPGRADE NOW app on one V6 box and the help video says that the second box will upgrade automatically after I've received a new remote and run the INSTALL app on the first box. Manage Your Account. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. 14) have been completed for 360 and Stream boxes. Broadband deals; Broadband, TV and phone deals; At least one other poster on this forum in this scenario, posted the letter they received and it encouraged a TiVo > TV360 swap, and thus by implication an unnecesary conversion of the V6. For anyone else looking to do the same upgrade, I used the live chat under the 'upgrade my package' option. Broadband deals; Broadband, TV and phone deals TiVo Major TiVo Update Virgin Media TV Service. [MOD EDIT: Subject title changed for - 5556638 however I'll ask in the VIP forum as around 3 years it was changed from light blue to red. On the red button the functions when I want a category keep skipping and this happens on my tv function too. Unfortunately, if the set top box has been migrated and the order closed at our side, there is no way to revert the software back Tivo box won't start up in Virgin Media: TiVo® service a week ago Red exclamation mark, unable to delete, unable to series link, shadow recordings and unable to play! in Virgin TV 360 2 weeks ago TIVO box resets every 40 minutes - phone support useless in Virgin Media: TiVo® service 3 weeks ago I have two V6 boxes and requested upgrade to TV360, have now received box with two new remotes and new TV360 box to replace my TiVo box which I no longer have as was replaced with a V6 2 months ago due to fault. I've waited over 30 mins and nothing. Other differences such as the lack of a recycle bin, and multi-channel series links, are probably far higher on VM's development list and are not patented In a scenario where you have V6 & TiVo, then VM should be offering to swap the TiVo for another V6 rather than complicate the issue with the TV360 conversion. Forums. I'm here to share knowledge, I don't work for Virgin Media. 1 box upgraded. Email says go to upgrade app on Home Screen again cannot Deployment of the latest software update for Virgin Media's TiVo is underway, both my 1TB and 500Gb boxes were updated overnight to Version 15. I have just received an e-mail from Virgin offering me a "Swap your TV box to Virgin TV 360 at no extra cost. No cost TiVo box upgrade. Post Reply Related Content. I received a letter saying I need to upgrade my TiVo at no cost to continue using Netflix. She hasn’t got a smart p The bad news is you pressed that button before making an informed decision. The kit has arrived. TV360 is fundamentally not TiVo and is very different. Does anyone know about the cost , installation, self-installation etc. Apps. by VirginMedia • Virgin Media Staff. Virgin Media Forums Agent Carley 0 Kudos Reply. Security matters. Are there any downsides to this? I know the 360 box supports HDR and 4K, which is great. Whether it's an improvement or downgrade depends entirely on your usage. 2 Comments Hi, I have a similar query I am asking on behalf of my daughter & son-in-law who are also VM customers (I have suggested to my son-in law that he registers on here in case you need to exchange any private messages with them). I'm a Very Insightful Person, I'm here to share knowledge. Last updated: January 22th 2012. Do the two sets of figures broadly tally?" and they both match up. I have checked my App this morning to see Hi, I've got two V6 boxes on the same account. I’m sorry to hear of the issues that you’re having with your TV service at the moment and I can see that you have spoken to the team since you By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. 2). Sorry to hear that you do not like the 360 software. Issues Upgrading TiVo Box in Virgin Media: TiVo® service 4 hours ago; Tivo box in Virgin TV V6 Thursday; Virgin TV 360 Loss of Radio channels on EPG in Virgin TV 360 a week ago; screen problem here with both live tv and recordings in Virgin TV V6 a week ago; Getting old box? in Virgin Media: TiVo® service a week ago On 25 September, I received a letter from Virgin telling me I needed a TV box upgrade otherwise I would lose access to Netflix. Thank you so much for your post and welcome to the community forums, it's great to have you back. My TV channel has been down for a week and no courtesy text or email. Hi got a message I can upgrade to 360 for free how long does the process take to upgrade is it best to press yes to upgrade at night then - 5541823 (and around an hour if also swapping out a tivo box for a 360 mini) In reality it took me around 10 minutes in total for myself with two V6 boxes. In my household, we have 2 Virginmedia boxes, a V6 box in the main lounge and 1 other older Tivo in a bedroom. Error MA1/4/30'. in this forum in the entire site. If you can’t get through try web chat or the forums. Also, the programs were recorded on the tivo box and this just accesses the cloud, so if the internet is down, no tv recordings. Welcome to the community forums. that's a tad misleading - it's no more an upgrade than moving between Apple & Android is an upgrade. guide is out of date. Regardless of the pros & cons of TV360 vs TiVo/V6 (done to death on other threads), if you have 2 x TiVo, then upgrading to V6 is just that - an upgrade. We currently have a V6 box in our main living room and a second Tivo box which is in the kids room. Can I jump on here. So if you were to report your service faults - either by calling in or waiting on this forum - you should get a tech visit with a view to replacing with a V6. The Tivo box hardly receives any red button sports now (especially on the football), just does not tip in Since the 5. For all Virgin TV 360 questions. And @Carley_S - if the OP genuinely has a TiVo, it's got the in-built 'net Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. TV on the go. VM are now trying to renege on the deal, stating that that deal is no longer available, and have unilaterally cancelled the contract which was for £79. Hi @Tom41 thanks for your post here in the Community - we hope you're well. Go to solution. The automated web chat Amazon Prime has never been available on the original tivo boxes. I have a TiVo & V6 in my flat and want to upgrade both to a 360 (after more apps, mainly the Sky Sports+ one). Joining in TV-360 Upgrade Issues in Virgin TV 360 18-11-2024; HELP tivo box no longer supports netflix in Virgin Media: TiVo® service 10-11-2024; Top. All forum topics; Previous topic; Next topic; 3 REPLIES 3. I hate the voice activated remote. Furthermore netflix is going to be removed from the original tivo boxes from the end of October so VM have Hello, I have spent around 2 hours on 2 separate phone calls to Virgin Media to try and get my parents TiVo box upgraded to the 360. . TiVo box keeps re-starting in Virgin Media: TiVo® service 4 weeks ago; Old box went into boot loop but seemingly ok after reset in Virgin TV 360 4 weeks ago; Recordings disappeared in Virgin TV V6 11-11-2024; Tivo remote replacement in Virgin Media: TiVo® service 30 Hi Folks , A first timer on here. R Some of the missing features are as follows; Wishlists (where you can set the box to record programs on certain subjects or featuring certain people), undelete, series link+, series link manager, suggestions, setting of series links for programs not in the current TV guide, ethernet control, keyboard support via USB, switching between tuners with constant buffering, Hello; I am looking to upgrade my Tivo box 500 GB ;and want the V6 BOX installed in place of this. It's best if we take a closer look at the account and run some troubleshooting with the boxes. The TiVo's no longer support Netflix. Am also unable to access Catc Had a email to upgrade to the 360 do I order the new remote cannot find anywhere to do this,or do they just send one out to me. As it stands, it will definitely be a factor as to whether we renew with Virgin or not. Both are connected, both work fine except for Netflix. Who knows how long I have had this tivo box ,so no wonder now faults are happening. " I currently have a V6 downstairs and a Tivo upstairs in the bedroom. I called VM and asked them to cancel the 'upgrade' and was told this was not possible. I had the email concerning the inability to - 5553401 I had the email concerning the inability to watch some sky Sports content so triggered the upgrade. nodrogd. I requested packaging 3 weeks ago and it still hasn’t turned up. If you requested a TV360 conversion from your current situation, then the V6 is software-converted to a TV360-master and the TiVo is hardware swapped for a TV360-mini - and you lose the Had an email a few weeks ago to offer me a free upgrade on my tv box to allow me to watch sky sports plus. I'll advise based on a V6, and have moved your post accordingly. Hello I was excited when I got my new remote but not for long! I have tried and tried to get the 360 upgrade to work. I believe that all I need to upgrade the V6 box is a new remote control but how is the TiVo upgraded (I hear Tivo V6 Orange light of death Virgin Media TV Service. TiVo. Mixit is the base-tier and broadly equivalent to Freeview. i have just recently, through phoning Virgin , upgraded my contract which involves having to upgrade to 360. Can you explain how your TiVo is not working? Service faults can be reported on 150 from your VM landline or 0345 4541111 from any other phone. Thoughts? Can anyone help? By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. If both are V6 boxes: TiVO V6 box & Remote These will update via the network with the Horizon firmware. There is no copy facility available on the TiVO V6 box. On 30 September I contacted Customer Se 3i. No problems 2nd box seems to be stuck, it doesn't come on. Nothing works. Virgin Media Forums Agent Carley 0 Kudos Reply Mark all posts as new; Mark all posts as read; Float this Board for Current User; Subscribe; Bookmark this board; Subscribe to this board's RSS feed; Show all posts in a topic Hi. Sadly, yet another example of the TV360 platform seemingly being pushed at all costs, in this case at the expense of the simplest solution. Dave. We'd firstly recommend visiting here for a nice guide on the TV360, and then following this if you search in the Community Forums for TV360, you'll then see lots of Forums threads about the comparisons between the two types of software (V6/TiVo and TV360). By joining our Virgin Media community you will have full By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. The 360 is a massive downgrade on the V6/Tivo. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. I went online to order a new one remote and at the end the process tol By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. If you want some of the newest streaming apps like Paramount &/or Disney+ then We're in the process of moving away from Virgin, and now have a Giganet routers and wifi, replacing the virgin router. we have two v6 boxs in other rooms and they work fine how do i go about getting in touch with the relivant dept to arrange this . As you've mentioned, Hi recently had Tivo box changed due to faulty hard drive but cannot now remote record get message you Tivo box is offline any ideas? - 5603247 Hi All I have posted on this forum before but been a while, so had to -re register. If you go over to 360 your V6 box will receive a software 'update' and your Tivo box will be replaced by a 360 mini box, the mini box can use the same coax connection your Tivo was using and can be connected to your hub using wifi or by ethernet cable should you have one in the bedroom going to the Hey @Jamie_C Thanks for reaching out to us on the Virgin Media forums. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. About the only good thing I have to say about 360 is I checked this "1: Follow Home > Help & Settings > System Info > System Info. about 2/3 the way down the first screen, and compare the free disk space with that displayed in "My shows". Broadband Fundamentally TV360 is totally different software to TiVo/V6, the references to "upgrade" are marketing-led when many would argue that "conversion" is a better description. I currently have a V6 box, and a TiVo box The quickview feature you mention, is well-documented on this forum as one of the TiVo-specific features that is patented by them. Your tivo box will need replacing. Perhaps the most important part of the 15. For all TiVo service and TiVo box questions Yes, lost all recordings when changed tivo boxes and going to 360. You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 All forum topics; Previous topic; Next topic; 1 REPLY 1. If that doesn't work then you need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's. Have run the diagnostics etc. We're here to help. Trying to watch Skysports+ on the TIVO last night and the picture was basically SD, so I decided to take the plunge, (as I believed probably rather foolishly), that this is improved on the 360 so I ordered it. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. On the website it says you don’t have too but i got told i do. The box is coming on Tuesday. Go to Sky Sports Football (503/513) when the additional matches are scheduled. Sorted by: hello my sons tivo box is stating THIS TIVO BOX NO LONGER SUPPORTS NETFLIX AND TO GET IN TOUCH FOR A FREE UPGRADE. Forum Posts. I have two TiVos and just updated the main one with the 360 box but the second one didn’t upgrade as promised. It is being developed for V6, but it We're in the process of moving away from Virgin, and now have a Giganet routers and wifi, replacing the virgin router. I've just received a V6 box as my Tivo box has failed and screenshot below is part of the instructions I got but they are wrong as "Manage My Tivo +" just isn't there. Account - Cable. Many sales agents will offer an "upgrade" to TV360 without a proper explanation of the differences. Stay safe online. Email says go to upgrade app on Home Screen again cannot find this app I’m confused we have a TiVo box and want to upgrade to get sky sports plus. The Tivo box isn't downloading program information using the New V6 costs £114. 08 to 5. If we can help with anything else, do let us know - 5547627. Catch-Up service not working on TiVo box Had a email to upgrade to the 360 do I order the new remote cannot find anywhere to do this,or do they just send one out to me. Customers with Virgin TV 360 consistently score higher in satsifction scores than both V6 and TiVo. TiVo box keeps restarting in Virgin Media: TiVo® service 3 weeks ago; New TiVo box slower than old one I returned in Virgin Media: Hello all I have a TiVo & V6 in my flat and want to upgrade both to a 360 (after more apps, mainly the Sky Sports+ one). psca11. Hi, I have two V6 boxes. Sorry to hear about these issues with your V6 box since upgrading to TV360. Page 3-TiVo New Tivo software update apparently Virgin Media TV Service You are here: Home | Forum | New Tivo software update apparently. She has no internet but is there a way of instigating this without telephoning as she’s had previous communication problems with the team. You could check your service status in your My Virgin Media account or try 0800 561 0061 which should give you problems down to post code level if they are known about or are any. This makes using the Tivo difficult to get to channels or clear programs. Phoned for support but beyond a lot of switching and off no resolution. Hi Mikew2907 👋 Welcome to the community forum! Thanks for posting. It's abysmal, the EPG and onscreen info, remote control, accessing recorded programmes is a massive downgrade on the V6 I have a V6 box and a TiVo box which was disconnected by a Virgin engineer as it wasn’t in use. I did check service issues online and it did say TV ok . This is not an upgrade as much as an all-out migration - much like moving a mobile phone between Android & Apple. 360 upgrade in Virgin TV 360 Monday; TIVO box resets every 40 minutes - phone support useless in Virgin Media: TiVo® service Monday; Top. Checked all cables and re-booted box but still same problem. Sorry to hear you've had some issues arranging a new remote, so I can get a few more details from you, I've popped you over a private message. The remote does not always bring the box out of standby so has to be power cycled. Current TV packages are either Mixit or Megat. VM said I needed to self-install the 'upgrade' or I would not get back my TV services. 555 Posts TiVo. The operator just trying to sell a new package to get the upgrade. Hi again @Dream-RJ . Very Insightful Person I don't work for Virgin Media. Both boxes will still record, but you will have to specify All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTION Accepted Solutions Go to solution. It is now starting to fail. Virgin Media Forums Agent Carley See where this Helpful Answer was posted. I've switched it off at the mains then on again. Phone. They have outdated equipment that affects the picture quality. The agent who told you that TiVo > V6 swap couldn't be done was - I'll be generous - being economical with Ordered the remote for the 360 upgrade, then found out my recordings on my old box V6 will be lost when the new software is installed, got - 5538842 Contact Virgin Media: Ask if they can stop or delay the update. It is NOT AN UPGRADE. Be very careful what swap you get here, there are 2 very different paths you can take. I now have a dilemma. I don't work for Virgin Media You are here: Home | Forum | New Tivo software update apparently. 0 I somehow missed this post. 1776 Posts V6. This runs the same TiVo-software as your current box, just on much newer hardware that's a lot quicker and supports more streaming apps & recording tuners. As the disk is reformatted you will lose any recordings. I get the welcome page, the a similar page to the welcome page saying please wait. Introducing Flex - the new name for Stream from Virgin Media. I believe that all I need to upgrade the V6 box is a new remote control but how is the TiVo upgraded (I hear there is a mini 360 box and that would work). Make sure you really want to jump ship, as there is no way of reversing the change. Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. As far as VM is concerned, this is a voluntary migration (it's not an upgrade) to the Horizon platform, which will eventually replace TiVO anyway due to forthcoming network changes. VerticalScope Inc. We can confirm that from today it will be called Flex. They have outdated equipment that affects Received new 360 remote lunchtime, tried to run the 360 upgrade in the V6 menu, and it came back 'Upgrade failed. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Another 360 TV user wishing they could revert to Tivo here. The TiVo license is coming to an end very soon hence why 360 has been introduced and every new install is 360 only and the same UI is on Stream. This is required for multi-room streaming, a The 360 currently has the 5. Thanks! The legacy TiVo has an inbuilt internet connection for the online functions, neither the V6 nor TV360 (both use the same hardware) do - and thus your home broadband is non-negotiable. Sorted by: Sign In to Post. hope this makes sense thank The TiVo is now a legacy box and is being actively swapped out for V6. Which of my V6 boxes should I replace with new TV360 box and will my 2nd box update ok w From reading this forum it appears that some things on the TV 360 aren't as good as the TiVo software. The behaviour you are describing is a hard drive issue. Anyone had a result with this issue as I’ve now got a second TV I can’t watch and very unhappy family. what do i need to do? I've rebooted TiVo box twice, still the same and got fed up waiting on phone to get through to customer service. Virgin deleted by old box in Virgin Media: TiVo® service Wednesday Red exclamation mark, unable to delete, unable to series link, shadow recordings and unable to play! in Virgin TV 360 2 weeks ago Upgrading hard drive and copying hard drive. My package HAS changed, and includes (at my request) the 360 software 'upgrade'. I'm upgrading to 360 after receiving an email with the free upgrade offer. on 22-09-2024 12:41. I would Hello Just done the update from tivo to 360. I currently have a V6 box, and a TiVo box that we kept when the V6 box was installed, as it still had recordings we wanted to watch. My Virgin Media App. There would be no gain in swapping to TV360 in your case, unless you'd compared the differences between TiVo/V6 & TV360, and wanted to convert. website sending me round in circles!!!!! in Virgin Media: TiVo® service 2 weeks ago; Order remote control on behalf of Thanks for the help. 2 software update for Virgin Media's TiVo is the Ethernet ports being enabled. 0 Kudos Reply. Found out today that one of the kids had been trying to cast youtube from his phone to the tv (even though both the V6 and the tv have youtube apps that he knows about) and asked if he sends it to living room or master bedroom (the names i've give the boxes) and If you have one of the older TiVO boxes you can link it to a DVD recorder via the VCR SCART on the back. TiVo box keeps re-starting in Virgin Media: TiVo® service 3 hours ago; Old box went into boot loop but seemingly ok after reset in You might need an engineer visit to check your signal levels or the box. japitts. Sorted by: To access the additional red button features you need a Virgin TV 360 box or Stream from Virgin Media in order to access. I don't work for Virgin Media. Some of the V6 boxes can't complete the update, even when the signals are resent from VM, and then they need to be swapped out for another box. Getting old box? in Virgin Media: TiVo® service Thursday; Red exclamation mark, unable to delete, unable to series link, shadow recordings and unable to play! in Virgin TV 360 2 weeks ago; TIVO box resets every 40 minutes - phone support useless in Virgin Media: TiVo® service 2 weeks ago; TiVo box keeps re-starting in Virgin Media: TiVo VM have started pushing out a new software update to the 360 boxes, the latest of which is version 5. So far I have encountered the below issues randomly: 1). 12, and it looks like your 360mini box has received that update as theres a small number of forum posts from customers that have received that update and the standby light on their set top box is now showing a blue light. Joining in No cost TiVo box upgrade in Virgin Media: TiVo® service 13-10-2024; Top. The Tivo box isn't downloading program information using the Giganet wifi. TiVo & TV360 software has some major functional differences. Went ahead and requested. This is usually arranged by an engineers visit. The new remote is coming in the post. ) Grab the old V6 remote control: tap the Home button, select Apps & Games > All Apps > Upgrade To Virgin TV 360 Now. Switched On Families. Improving the way we offer entertainment. Looking at your previous posts you have broadband with VM so the tivo will be swapped out for a V6 box. i know the live events dictate the schedule but surely there was enough time time this morning to update the on screen tv guide to Virgin Media: TiVo® service For all TiVo service and TiVo box questions Forum Posts. If you do have two V6 boxes then if both are Hi again, I have an old-school TiVo box which has been working pretty well for me for many years, however on waking up this morning, I noticed some blue and yellow flashing lights and a green screen with the following message: The account holder called customer support who directed me to the servic Hi all, I pay for my Mums Virgin sub and visiting recently see how she has been struggling with the old tv box, it turns off and she has to wait 10 to 15 minutes for it to restart as well as other fun problems. 14779 Views; 0 comments; 22 kudos; 31-08 I've just gotten an email from VM informing me that if I want to continue accessing Netflix, that I need to upgrade to the 360 box, which is free. You may be getting confused with a TV360 which runs different software and is fundamentally not TiVo. 12 update the standby light has turned blue is this intentional - Box is operating fine. I'm glad to hear you received the email to upgrade your box. I have changed my recording settings to "Keep Until Space Needed" and I was looking through the other day and Tivo box won't start up in Virgin Media: TiVo® service a week ago; Recordings disappeared in Virgin TV V6 11-11-2024; Virgin TV Box broken but no support available in Virgin TV 360 09-11-2024; TiVo box keeps restarting in Virgin Media: TiVo® service 05-11-2024 Dreading 360 'upgrade' already in Virgin TV 360 a week ago TV 360 upgrade in Virgin TV 360 a month ago Received Email to get Tivo box replaced and Customer Services forcing me to re-contract on a more expensi in Virgin Media: TiVo® service 07-10-2024 TV 360 has begun its latest software update (4. Hello, I have spent around 2 hours on 2 separate phone calls to Virgin Media to try and get my parents TiVo box upgraded to the 360. I believe that you can't have a Tivo and a 360 on the same account :-"If you’re upgrading to 360, you can’t use an old TiVo box. Virgin TV 360. New box in place and fully up and running again. She watches Netflix through her current box. They currently have one V6 box and one TIVO and would like to replace the And on the other hand Despite some people clearly preferring TiVo, the data suggests 360 is objectively a better TV service. Please can you try Home > Help and Settings > Settings > Network > Connect to the Virgin Media service now to see if this brings up the tv guide information. Exciting news! We're on the lookout for enthusiastic Virgin Media O2 customers to be part of our Beta 30-05-2024. They cannot access Netflix or any other streaming service via the old model. CoxInPHX; Dec 28, 2012; 1 The Fora platform includes forum software by XenForo. There is no way of automatically or manually reinstalling TiVO firmware. (My second box would appear to be fine). The automated web chat thing doesn’t have any relevant options and just takes you round in circles. I thought it was just a software upgrade to existing box and no package renewal is required. Can't get through on the phone. in Virgin TV 360 2 Virgin Media: TiVo® service For all TiVo service and TiVo box questions Virgin Media provide a lousy service. So the "clear", "0" and the "prev channel" buttons have all stopped working. Tivo V6 Orange light of death Virgin Media TV Service. Home Phone. Can you please let me know if you wish to go ahead with this. 08 so either the 5. 1 Home Entertainment Tech Resource Home. 46) which will see all 360 boxes updated over the coming weeks. Look out for the envelope in the top right-hand corner. Through following the instructions that I have received with the 2 remotes and mini box , I cannot get started as there is no option on the Virgin Media HO Dear VM Team, Having received the new remote, I went ahead with the TV 360 upgrade/install on Friday on my existing V6/TIVO box. Virgin Media: TiVo® service For all TiVo service and TiVo box questions Forum Posts. If your current box fails they'll just replace it with similar. If nothing is showing y ou can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the Hi Andyj00 . 10 software being rolled out, I am still on 5. chriscsmith. ) The "Upgrade now to Virgin TV 360" screen will appear. Cable Forum > Virgin Media Services > Virgin Media TV Service: Tivo V6: Changes to By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. The latest software updates (5. Learn more. 4. They can't transfer my recordings or series link settings, but I Issues Upgrading TiVo Box in Virgin Media: TiVo® service 5 hours ago Upgrade to TV360 in Virgin TV 360 2 weeks ago Red exclamation mark, unable to delete, unable to series link, shadow recordings and unable to play! in Virgin TV 360 2 weeks ago I’ve upgraded to TV360 from Tivo - do i need to return the TiVo box. I’m sorry to hear of the issues that you’re having with your Tivo box at the moment, this does sound like the box is faulty and would need to be replaced. 2. Found out today that one of the kids had been trying to cast youtube from his phone to the tv (even though both the V6 and the tv have youtube apps that he knows about) and asked if he sends it to living room or master bedroom (the names i've give the boxes) and As part of the conversion from TiVo-powered V6 into Horizon-powered TV360, the hard drives are reformatted as a matter of course. TiVo boxes & V6 boxes both run TiVo software, but the V6 is a much newer box - it's quicker, it's more capable, has more recording tuners, and runs more apps better than the TiVo. Exciting news! Our TV service is evolving, starting with an update to our TiVo service. Hi @Ian2407, thank you for your response. First published: November 29th 2011. The difference is that the elderly TiVo box has an inbuilt modem so doesn't rely on your home broadband. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. 01-2-C00. Very Insightful Person Options. 1: An upgrade to a V6. Packages. I have spoken to 5 separate There's photos of the TiVo & V6 in the link I posted above. 9 update got pulled or wasn't required on the Humax box and was for the Arris built box, unsure if this would have a Disney update or if these are rolled out Tivo V6 Pros and cons of Virgin TV 360 Virgin Media TV Service Home News Forum Articles Welcome back By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other Forum Posts. Firstly, the change from V6 (TiVO) to V360 (Horizon) is migration to a completely different TV firmware platform. For all V6 box & service questions. If you've got a Tesco On 25 September, I received a letter from Virgin telling me I needed a TV box upgrade otherwise I would lose access to Netflix. Tried multi reboots, even switched from If you've recently upgraded to Virgin 360, was it a new box or just a new remote and a software upgrade? Did you lose your recorded shows? We Discussions about cable TV boxes and services including Virgin Media TV service and TiVo boxes 1: The Sky Sports HD multiscreen is currently exclusive to TV360, which is a completely different platform and fundamentally not TiVo. 50 a month, and increased it to £152, but I've got an email with full details of the agreed contract and am insisting they honour it! E4 EPG "To Be Announced" for 21/08/24 in Virgin TV V6 19-08-2024 On TV programme guide, BBC1, BBC HD and STV show as "To Be Announced" in Virgin TV 360 04-05-2024 Sky History Channel 131 in Virgin Media: TiVo® service 17-04-2024 Discussions about cable TV boxes and services including Virgin Media TV service and TiVo boxes. My elderly mum just got the same text about upgrading box for free. Can I choose to cancel the update before the software update applies by contacting Virgin Media applies or is it going to apply automatically in a week's time? All forum topics; Previous topic; Next topic; 4 REPLIES 4. 3ii. lgco sagt rrhmxp xdhxv gpduzsz dcvhhw uor ymv xhh kvpsega