Amazon return lost in transit reddit Found a better one in town and canceled the order before it shipped. I've returned 4+ monitor with no issues. Fast forward however many required days it was to submit a ticket via email, and I'm told a couple days later that the order was deemed Lost in Transit and I was told that my order was cancelled and a refund had been processed. Your question is really whether you'll lose the credit if you cancel the order. They processed my return at the counter. It took me 3 cancelled orders (by Amazon) for lost in transit or other reasons. Yes things do get lost in the warehouse. The only thing UPS does is Make it 2, (I think). The kicker: that was two years ago, and it's still Return in Transit. (I notified Amazon CS to let them know and they told me to just keep it. What do you think this could mean? I’m in NYC and it’s been sunny weather everyday so can’t be that! This is Reddit's very own solution-hub. Item ended up being scanned as received at Amazon some 45 days later. I return everything with the ups option and I keep the receipt forever. Today, 11/14, I chatted with Amazon and they said the items were probably lost and I could request a cancelled delivery which I did. Outside of Vine, I’ve had two items get lost in transit. You aren't "required" to refund them right away though, you can work with the post office to track it down and get it delivered, but at the same time it is valid for the buyer to give you bad feedback for dragging out a refund. Do I have to return it back to them? Long story short, I dropped my 12 pro max and opted to get express replacement done. What most people love about Amazon is their 'no BS return policy'. desk was missing some holes for screws and they were like 🤦‍♀️ just keep it. According to the last few updates it did make it to my state but it was delayed several times since and appears to have bounced around between different Had the same experience before, but it was during my US trip. Can't help but make you wonder. It won’t show up in the system until then. 3400 orders , $188k spend 235 returns Had two defective items in the past 90 days. but I’m sure by the end of the They told me that my returns are still in transit and to come back at May 1st to have my refunds issued manually if I don't get refunded for my returns by next month. today I received a email from Amazon that they are waiting for the item. Ebay is telling me to make a lost in transit claim with USPS. It's weird. A week later, my tracked first class package shows up as delivered on USPS, however, the seller is claiming that he has not received his package. My USPS tracking on Amazon is also screwed up. The items are Amazon Essentials which should be their own products and they still fuck it up. I usually get great Prime service but lately it has sucked big time. An Item I purchased from Amazon a while back has been listed as being lost in transit. Ok, amazon told me the 700$ monitor (I ordered in black friday) will be delay till 30th. Verizon is the newest ISP in town! Covering around 30 million homes and expanding fast, Verizon offers an alternative to cable broadband and DSL. It will now take over 30 days to get a refund. I ordered a product pero $300 naman yung value. Item "lost" in transit by courier, seller sent replacement, now received original item that was "lost" I had bought and returned 5-6 items back in June. Fairly expensive item. Item was £500, tracked only covers £150. What does the Amazon Package Delayed in Transit update mean? An Amazon package delayed in transit update means that there is a logistical issue making an Amazon delivery held up. People are so use to companies keeling over to their request they forget some companies actually have a backbone. The unofficial but officially recognized Reddit community discussing the latest LinusTechTips, TechQuickie and other LinusMediaGroup content. What should I do? Original Post: I ordered an expensive item ($1000-$2000) fulfilled by Amazon with expedited delivery. You are not legally required to inform Nordstrom of third The consolidation method can take weeks to arrive at an Amazon returns facility and for them to finally open the box and receive the returns. And it arrived the next day, completely fine. I'm chatting with CS right now. For more detailed information on Amazon's policies, visit the Amazon Help Center. I chose to get a refund because I found an item I actually liked more for a lower cost at a different store. No customer contact required for Return Service 1 labels. Select Request refund. Amazon rep told me they couldn’t charge me again for the one that eventually delivered and they didn’t have an option to generate a return label to send it back since it was already marked as refunded. edit subscriptions. Ordered something ($300) that is shipped and sold by Amazon. 9 and Magic Keyboard. ". First, every other package is late, and not 1 or 2 days late, but in some cases 4-5 days. Edit to add this: if you return your xfinity equipment keep that receipt forever as well. I called the UPS store and they told me as long as I have the receipt Amazon will refund me, apparently not. I have been using Amazon for years and ever since they started their own delivery service I have gotten lost package after lost package with increasing frequency I guess the lessons learned are: Don't buy expensive things from Amazon; ship things to an amazon locker; and if Amazon is trying to screw you over just keep trying and eventually, hopefully, you reach someone helpful or the system just glitches and gives you your money back. I would have rather just had the product but Vine customer service was unable to replace the item so they just took the ETV off. I have stopped shopping at amazon because of these things. I honestly think my package was lost. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. Several factors can contribute to delays in processing Amazon returns: Lost in Transit: Returns can be lost due to incorrect shipping information or issues with the courier service. You can discuss here about selling on Amazon, FBA services and ask anything related to Amazon. you have it in writing that the buyer gave an invalid address. this is why people hate amazon, send me 2 items, i send one back, hoping you get the return, mean while my bank/credit card is floating 2 purchases. now 2 weeks later my replacement package was delayed in transit. if they create a return with ebay, contact ebay and cite the buyer giving an invalid address and cite the buyer protection policy where the buyer loses protection for giving a bad address. Common Reasons for Delayed Amazon Returns. The day after receiving it, I packed up the original phone, following all of Apple’s instructions, and dropped it off at the local FedEx office. Packages get hung up in transit for many reasons. That’s normal as refunds are usually issued immediately when your box is scanned/dropped off. It's the most annoying thing in the world. 2 were personal packaged to be mailed. You can only do 5-10 returns, cancelations, lost packages a month. Amazon will replace most lost or stolen packages under its “A-to-Z” Guarantee Protection I received an email from Amazon that my return was not received by Amazon's return center, and I was charged $40 for the item again. We call them IOL “Inventory in Odd Locations”. It’s not lost. View community ranking In the Top 5% of largest communities on Reddit. Lost and Unclaimed Items: If the package lacks a return address or the return address is invalid, USPS holds the package for a certain period (usually 15 days). If the package is lost in transit, no movement for over a week the buyer can force a refund if they contact ebay. If you’re uneasy about it just To request a refund on an eligible order: Go to Your Orders. I ordered two items Dec 16th, suppose to be here by the 19th. I had the option to return it to the Amazon Fresh location next to my house and was told refunds get sent quicker since it is a direct Amazon location. This is an awesome community built for the Amazon FBA sellers. Damn. It happened with a book for me, I got to keep the book and just today I got a refund for a Massage chair that I found didn't help me and started the returns process. Luckily I had the receipt for the return. popular-all-users | AskReddit-pics Get an ad-free experience with special benefits, and directly support Reddit. Turns out they delivered to my neighbor who was able to give it to me after the refund. Returns are amazing. Amazon paid for the return costs and I used the prepaid shipping label to ship the item back to them. Paper returns are taking 5-6 months. My package has also been in limbo for over two days after getting to the Amazon facility in Erlanger KY on Saturday. I will My item was lost in transit as well and it showed a return label also. " Refunded Your return is in transit. The whole situation makes me feel crappy and powerless how no one wanted to help. They claim the only thing they can do is offer a refund and I’ll have to reorder, but the sale is now only $30 off and the sales associate says they won’t honor the previous price. However, the buyer responded, explaining that they are currently out of the country and uncertain about their return date. I want to know if they are likely to reverse this refund if UPS can't find the The tracking showed delays in transit on the 04th and 5th and advised a refund if the package didn't arrive by the 5th. They are going to charge me for the cost of the item if they don't receive it by 11 of August. Today 06/11, tracking changed to, "the package might be lost", I So back on October 2 I returned an Apple Watch via UPS to Amazon. The returns warehouses are just getting to boxes of returns (based on phone calls and stories from customers) that were sent last FEBRUARY because they're all overrun with the amount of returns from a program their company designed. It arrived with a crack in the glass - had return/refund request approved 30th January Amazon return instructions said return by 7th March via Hermes collection point I returned it 5th March Order tracking still only shows "collected" not even "on its way" 19 days later as of today. Still I got a email saying that Amazon acknowledged the return. 00 Whole foods doesn't give receipt. One of the monitors got lost in transit, so they sent me a new one, but I returned it also. Reply reply Own-Control3919 I included both my drop-off receipts from the UPS Store I went to along with a screenshot of my return showing it's been dropped off ON Amazon's website where it's clearly telling me to contact them for a refund due to my items being "Lost in Transit". I posted at the Hermes parcel shop and it's now been lost in transit for the past nearly 2 weeks. I just tell the people to call Amazon if they have their receipt. Looks like it was sent via Amazon's courier. It was odd, because the other 2 items that were in that beg were scanned successfully, but this one item was not (apparently). I recently ordered something from Amazon, but after a few delays Amazon's order status finally said "your package may be lost". Enter your comments in the text Here's what to do if you get a reminder from Amazon reminding you to return an item to avoid charges, but you have already returned it. If the carrier does not inform Nordstrom that the package was delivered, you will be able to keep the items for free, but it will count against your percentage of orders refunded for future refund considerations. Absolute not the case. They'll give you your return. During this time, USPS tries to locate the recipient or sender. The previous two months, this has never happened before. Members Online • sakura751. It’s frustrating, and you can file an A to Z if you feel they were in the wrong, but for the most part customers have all the power in retail. This has happened to me 4 times since Christmas. Similar experience a couple months ago. Sketchy on amazon's part for not just telling me it was lost on the tracking updates. It’s probably sitting in an IRS building waiting to be typed in. This also works when items are in transit. They won’t do anything despite UPS confirming the As long as you used Amazon's return label and such, you should be fine as they can see tracking info as easily as you. Or check it out in the app stores   They claimed the packages were lost in transit so I have to make a claim with the carrier. If you buy something on Amazon and the product you purchased isn't what you expected and you try to return it. - lost packages - damaged goods - denied insurance claims - long wait times - horrible customer service Share your stories, and we'll collectively try to help you. I think it's a post office). I went to check the shipping updates and there were two new updates. Not much 27. I think they do this because if the item does end up being delivered they want you to return it. Come and join us UPS Lost My Amazon Return . I've only had One item lost in transit but I'm still kind of cheesed off about it because I've never seen that product come up again on Vine. I’m stuck on “item is on the way back” as well, except I went directly to an Amazon locker + distribution center cause I thought it would be quicker, I went in and dropped it into the returns, the kiosk printed out two return tickets I put on the package and just put it in the returns bin. Amazon wouldn’t care though, considering they’re so large and have a lot of refunds to process, so I’d do higher value items like iPhone 14s and such, it’s mostly Hello! What is the most likely causes for a product to be suddenly “delayed in transit”? The tracking number includes the first three letters TBA. Return at a UPS location and always get the return receipt. Usually Amazon will ship out a replacement, rather than trying to find the old package, so there's going to be times where the customer doesn't even know an item is lost But it 100% happens. Get the Reddit app Scan this QR code to download the app now. So you could return the Strix and use the free EVGA or just sell the EVGA. com so there is language and timezone issues. Damn, I wish had more useful info for you, but you've done everything I would've done and gotten nowhere. So far I've noticed even returns as far back as 6 months ago are still showing as in transit on Amazon but UPS says otherwise, refunds were issued in the regular time frame for those though. I though this post got lost after the reddit blackout, as it wasn't in my post In the mobile app go to view order detail, scroll down to tech support list, click desired item, then click Chat Now, and when the amazon messaging assistant shows up, click on option no longer wanted/needed, then choose return for refund and just follow instructions from then on. This obviously isn't your fault, but always good to know how to ensure a refund if you run into this issue. Packages get lost in transit (amazon delivery) now and I have to choose to cancel it and then it takes 10 days to get my refund. 3 weeks later. Amazon replaced the items. Hi, i made an order on amazon. I contacted Amazon and they said I just need to wait. Anyone dealt with Items lost in transit? I recently had two items shipped from the west coast to the east coast Amazon returns tend to be RS1 labels, so we show up, take the package, and leave. When found they get processed immediately. It was great stuff. But after reading around, I hear some people saying that if the customer opens an A-Z claim for package never received I would agree that Amazon isn't what it use to be. Did they take a different package (even tho it says unlabelled package idk) or did they forget it and just select that it's been picked up. its not your problem anymore, buyer lost protection. It appears to handle lost returns on a case-by-case basis. Furthermore, they're saying it's over 120 days so we can no longer issue a refund (which, again, I did immediately at the time). The package was supposed to arrive within two days of purchase but it has now been over two weeks. Lost in transit or didn’t arrive def goes back to the seller and they can figure it out with shipping Recently, I returned an item (bought with CC not Paypal) back to the seller. A lot of people have their share of bad experiences with the USPS. The box was empty at the Amazon warehouse. Conclusion. In the meanwhile Amazon has refunded the customer and charged our account on a high valued item. And also, always contact back within 30 days. And if it doesn’t arrived on time, I can get refund. It's been like that since last Friday. Called UPS and they told me the package is lost and I will need to file a claim with Amazon (because they provided the shipping label). “If the package is lost, damaged in transit or I check and it got delayed. Second time this year. It happens because Amazon are not following the appropriate processes when they receive returns, likely as a result of overworking their warehouse staff and trying to minimize costs. I think Kohls just sits on them until they either fulfill a shipment size or just laziness. This was an Amazon Prime order, auto-authorised return using Hermes label issued by Amazon. Amazon return has been in transit for 5 months lol . M. Locate your order in the list and click Problem with order. Of the several orders, only 1 is now registered as package is in transit, refund initiated. It's all UPS store now for Amazon returns. The main reasons leading to such an update include severe weather conditions, an occurrence of an accident, or the package getting misplaced while in transit. I don't know, but I doubt it. A subreddit for Etsy sellers on Reddit to collaborate and discuss Get the Reddit app Scan this QR code to download the app now. and another time a seller was being very slow so i went to amazon and things moved a lot faster. 7:00 PM Package delayed in transit 5:00 PM Package delayed in transit Monday, January 16 Welcome to the unofficial subreddit for Verizon's LTE & 5G Home Internet services. Hermes now confirmed loss in transit. Original Post: Hi, I ordered 3 iPads for a work project and after waiting about 2 weeks past the delivery date they still never showed up. USPS deflected blame and lied unless we jumped through hoops to provide hard concrete proof, the seller didn't seem to care, and someone a few buildings down probably got them and Something along the lines of: You may be eligible to request a refund under the A-to-z Guarantee if you have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a 39 votes, 35 comments. That would really make me fume! What bugs me the most is that they rarely give the customer the benefit of the doubt, which I somewhat understand, but a little extra checking can easily track down "lost" items most of the time. I don’t, I return a very low proportion of orders (7 out of 810 orders in the last year). The IRS mail rooms are swamped. Last tracking was a week ago which just says delayed in transit. This has been frustrating. No help from Amazon or Kohls. I did have a Prime Day package this year that had been carefully opened, one electronics item stolen, and then carefully re-taped and delivered. In most cases amazon now has so many scams they are overloaded they miss the legitimate return btw amazon India takes case of cs-reply@amazon. The returns do not sit very long before being resold. 3 were Amazon returns, 2 are from my wedding registry, which I would like to replace as the items arrived broken, but can't do that until Amazon refunds me. There are at least three businesses involved in this (maybe a fourth business would be the platform like Amazon dot com or wherever else OP bought the item from), so let them deal with it. Order lost in transit refund question The package never came and Amazon gave the option to “cancel and refund”. The seller provided the return label, so thus UPS told me to contact them for a resolution. Following Amazon's advice, I reached out to the buyer through buyer-seller messages, kindly requesting the return of the package upon arrival. Amazon didn't renew the contract at least in my area. Today I charged back on my Prime Visa over $52 after receiving broken items for years. The IRS gets millions of pieces of mail every week. I would advise you talk to a rep about the situation to make sure its not lost because apparently, amazon doesn't tell you if they Get the Reddit app Scan this QR code to download the app now Amazon lost my return item and now saying they didn't get it . I don’t have anything to add but this is at least the third story I’ve seen on Reddit over the past few weeks about buying a laptop online from Amazon, Target, or Walmart and having an issue - either receiving the wrong item and the store not being helpful, or what happened in your case. es for a return on my new iPad Pro 12. Amazon doesn't automatically send you (or give you the option to get) the chat history. If I buy shipping through amazon but the package gets lost in transit, what is my best way to proceed? I used to just bite the bullet and refund instantly. make sure u keep that drop off receipt to show ur cc u dropped off the return and it was lost and that amazon is refusing to make a claim with the post office and refund. The item never reached us and this is confirmed by the tracking. Based on your experience I will file a dispute with Visa. A few days later she got a shipping notice. I work at an Amazon Delivery station and an extremely small percentage don’t make it on time for one reason or another. Spammers will be banned without any prior notice. Do not overlook the absolute shit show Amazon is with shipping bulky items. I received the replacement phone quickly. I looked my tracking number on USPS tracking and my package hasn't even been turned over to USPS yet. thought item was “delivered” by shipping. Depends if the product is shipped and sold by amazon , even if it is not scanned in their fulfilment centre once 30days are passed after the first scan of ups they are suppose to refund you , in my case it was lost in transit by ups itself , after waiting 30 days amazon gave me a form NOC i guess , after that i was refunded , even it was lost Amazon has the right to terminate accounts if you violate their policies and agreements. You’re a customer that buys stuff n return/lost more revenue than Amazon profits then you will be terminated as a customer because Amazon believe the relation isn’t adequate to continue. Dropped off 5 packages. All of a sudden this week, I’ve had 2 packages in a row get delayed and then say lost in transit. $269 for one sold and shipped by amazon, After 45 days of them receiving it , i had to call several times for a refund, multiple excuses given , finally the rep did a “account adjustment” and refunded it , however the return still shows processing at Ordered a special type of toothpaste, said it shipped, but they didn’t provide a usps/ups tracking number, and they kept delaying shipping, but it appeared to be somewhere and I contacted Amazon chat support, they apologized for the delay and said I could keep the product for free and they would issue refund once I received it. The delivery was also lost in transit; however, by the time I got back to Manila, the package was delivered doon sa shipping address (sa relative ko naman). They made me wait until the allotted 30 days per item -- waiting to make sure the item was lost in transit -- and after the 30 days, I called to initiate the refund. Title: Amazon refunded me for a lost package and then it showed up. Been missing for 2 weeks so clearly lost. Just got an email saying if they don't receive this item then they will be charging my account the amount they refunded me. Amazon don't tell their customers the criteria for refund without return items. Update: my bank just resolved the dispute and credited me the full amount, again, be careful when you buy things from Amazon that's over $100 that you might return, I wouldn't recommend. Yikes. Amazon is currently running A/B tests with their return policy. When I contacted alias support they told me to give them some information so they could open a missing shipment investigation with the courier which doesnt make any sense as the shipment arrived at their warehouse days ago so it couldnt have gotten lost while shipping. Makes me want to buy future laptops in person The status is on lost in transit for almost two weeks now. You might not get a refind until they get the goods but if they advanced the refund I do not think they will clamor for it back since there's proof you returned it. The tracking number starts with TBA so I'm guessing that means that the "carrier" is Amazon instead of USPS/UPS/FedEx/OnTrak. amazon just wasted packing/shipping/employee time to deliver 2 and return one. I get 52524155242 calls a day regarding this same issue at my store. Then later another amazon person contacted her and asked why she had not sent it back for a return yet. They have tried to charge me for the equipment I returned. Decided i wanted to return. Dropped Amazon return off at Purolator almost 2 weeks ago and status is still “return started drop off at post office” Sometimes, returns get lost in transit and it is not customers fault. Now it looks like the item has been found and is in transit again. They did refund me tho. Prime member since 2012, spending $9,000 annually. Amazon is losing its edges on both pricing and convenience. This was without any Amazon cs bot or real person cs on chat. Got an order marked as Running Late/May Be Lost. The process for paper returns is very manual. So back on October 2 I returned an Apple Watch via UPS to Amazon. 100%, i might be making this shit up, but i thought ive read different reddit posts about other I have a 20 year long amazon prime account. They have a drop box that was broken. Call them and talk directly to a person. The most recent fraud charge was today, just got off Amazon chat and supposedly it was lost in transit back in early January after it left my hands at their Kohls return desk. Don't post any product link here as this place is a discussion platform. When I go on amazon to check the status, nothing pops up except the return process has been started. Amazon provided me a pre paid Hermes returns label. It arrived in a plastic bag and might have lost all of a cup or two of it. That's typical for Vine customer service. Sometimes this means a delay where the package returns to the station to attempted to be delivered the next day or for a new package to be sent. Title: I ordered an expensive item from Amazon and it was lost in transit by UPS. I contacted Amazon support through online chat, to which they were absolutely useless. 6 Get the Reddit app Scan this QR code to download the app now. 1/10/23 started return, 1/11/23 picked up at 3:34. Unforeseen Circumstances: Factors like bad weather, strikes, or transportation problems can delay your return package. no replacement however. Somehow thats my fault that Amazon cant keep track of their returns so they charged my card again. As much as Amazon has annoyed me with many shipping issues over the past few years (lost packages, items marked as delivered that weren't, etc), every time I've called and complained they've refunded me. Additionally, we support the expansion of public transit infrastructure in Toronto and across Canada. I now have a message from Amazon that my return is in transit, but it's still on my porch where I left it for my dad. >Amazon told me that once the item is scanned, I will get my money back. I shipped a seller fulfilled order via UPS on Apr 14, 2022 at 11:59 PM PT; tracking number 1Z852A710386630518. Is there any hope my package might still arrive? ----- Sunday, January 15 10:12 PM Package arrived at an Amazon facility. Amazon does not have a published policy for lost returns. The bigger the warehouse the easier it is for things to get lost. 3+ weeks later, I get emails for 3 of them that I need to return those items by July 29th/30th, or else they will recharge me for the items. What do I do? Amazon does not have a chat box for this so I'm confused on what to do. Still waiting to make sure they get the return and I don't get charged. Item been lost in transit via RM, seller provided label. They marked as delivered but I never got it so I got a refund. No, that's if you cancelled it BEFORE it shipped and it's their mistake. Amazon/UPS Lost my package and refuse to admit and refund. My returned items been delivered already sitting on their docks for over 2+ weeks according to my return tracking numbers and I am not sure why Amazon haven't picked them up yet 144K subscribers in the amazonreviews community. The tracking number that Amazon gave you isn't a real tracking number in that case because the item is a consolidated item. They didn't. New return policy is supposed to discourage returns. Two weeks ago today I placed an order and a label was created but nothing ever happened beyond that point. ) Haven’t had a Vine item get lost yet. Finally arrived and the box was beat to hell. The ups tracking showed: 01/11/2023 3:34 P. Amazon wouldn't be able to get you return it with our you paying for the return thus they won't except that. 5 months down the line of after stalling and delaying, Amazon a to z guarantee refuse to pay out. I am facing a very similar situation (Amazon lost my $500 return in transit after confirming its receipt from an Amazon returns center and is now claiming the return was cancelled and they never received the item). It is a known issue. ADMIN MOD What should I do for a lost in transit return? I sent the item back like 3 weeks ago, the last scan by the carrier was on the 26th of May. amazon should be opening a claim with canada post. Should I give up and reorder since the items are on limited time sale or are they likely to not be lost. Issue is that UPS drive brought total of THREE LABELS (two assuming is the canceled ones). I contacted Amazon Support and they resent Yes. Is it theft during the shipping process, a lost tracking label, something else? Also, when the first three letters of a tracking number are TBA, what carrier will be delivering the package to my Amazon Return lost by UPS (Not scanned/no tracking), Apple Watch, Amazon said they can’t do the refund or raise claim with UPS as you are the shipper not us; UPS said they can’t do anything (Amazon needs to reach out for claim request). Amazon ended up winning and convinced my bank I never returned the product. It is the 29th and now I cant even track my package as it is lost in transit. So I'm out $260. Sometimes they'll process the refund first and you have 30 days to return it or they'll charge you. Packages can arrived damaged or misorted. Amazon mailed him an empty box. Regrettably, no one is available to facilitate the return of our items. Did Amazon lose your return package? Learn how to get your refund and understand Amazon's policies for lost returns in this frustrating tale of customer disservice. At this point I was tired of waiting so I refunded so I could buy a different one. In all my years using Amazon, only once has a package been marked that way. I don't think Kohls does Amazon returns anymore. They said just to keep it. In some tests, they're charging customers for returns and in others they're forcing customers to return to specific, non-UPS locations. Return reason : lost item/damaged in transit ? Does this reason generates a shipping label ? If the the item is lost what are you supposed to return? Share Add a Comment. He then slapped one label on package and gave me receipt with ups tracking and Amazon alphanumerics but the alphanumerics didnt match the third Amazon return. There's plenty of return options these days, but your best bet will always be UPS. It was a lot of back and forth Return of $$$ item lost in transit TLDR: After 23 days of limbo I was credited for an expensive return that UPS lost. I really make sure to stress prior that Amazon did receive the package x amount of days ago and the courier has confirmed that. " This is what it says for me but is it possible for amazon to reverse this despite If the package is lost, I need the tracking to actually show it's lost or Amazon will just keep telling me "it's in transit". They just refunded the money today, so I check the app again and it says it’s arriving today. I am curious. My 2 personal packages are in transit and my 3 Amazon packages when I track on ups just say label created. Amazon says to wait 2 weeks and that I have not returned it on their end. On the 24th, they started showing a disclaimer that it might’ve been lost and to please contact customer service. We are not officially endorsed by I DID NOT get the refund and now they're saying I missed the return window, which is false since, on the advice on an Amazon rep, I requested the return immediately upon seeing the damaged in shipping notification. Or check it out in the app stores Amazon Canada here. Why? They lost the package and tracking shows it via their internal tracking. Funny thing is the support agent is telling me the item is still in stock but it's not. Just show QR code. It was very odd. Hello, Please bear with me because this might be a long post. Had to "chase" return as it was last scanned as received at Kohls. 12 days later . I scanned an expensive item into for Amazon return despite having a tracking number (that says the status is unknown), 2. Amazon's answer to this was to cancel the Amazon account and let the people gave the phone. Add that to times when shipping services also are very overloaded and there are plenty of delays. This is an agreement between The UPS Store and Amazon, not UPS. true. UPS has done their part to slow everything down as well, I have had a package stuck in Maumee, OH for 4 days due to adverse weather conditions, while at the same time, I have had other packages pass through Maumee and get delivered on time. I had UPS pick it up and I have the tracking. After it came Amazon on the chat told her to keep it for free and they would not charge her. Be the first to comment Amazon Vine is a small invite-only group of prestigious product reviewers. de and they are asking me to return the item as the box they received was empty. And weeks kept going by where I didn’t receive a refund and the product has To request a refund on an eligible order: Go to Your Orders 3. Another thing that takes forever sometimes is CRETS “Customer Returns”. UPS didn't give me a receipt for Amazon return, tracking not updating, worried it got lost, please advice! Shipping Help Hello, I am worried something happened in transit. your cc company should help u out. they should find in your favor. I only tried it once about a year ago. If the carrier informs Nordstrom that the package was delivered, you will see the refund reversed in 30 calendar days. Ended up returning the product. A subreddit for Etsy sellers on Reddit to collaborate and discuss techniques and experiences selling their products and building their stores. I bought an iPad for $70 off but the package was apparently lost in transit. -LIT (Lost in Transit) (new Dec 2023) t be surprised if companies dealing with very high value items are going to be more on-the-ball with processing returns than average. “Thank you for contacting UPS, I am so sorry the package got lost in transit, I do understand, that you would like to open an investigation, Rafael, however, Amazon has Thanks for this post. About a week after it said "out for delivery" it actually showed up at my door and Amazon sent me an email asking for me to return the product or they would charge me again since they had already refunded me. If you haven't gotten your refund contact Amazon customer support and they will take care of it. I was about to put a post on the same subject. I worked at the customer return department where people would actual put bricks in phone boxes and return them. Trying to find a box in ours is like finding a needle in a haystack. “Delayed in transit” at 3pm and “delayed in transit” at 7pm. And weeks kept going by where I didn’t receive a refund and the product has jump to content. That way you can provide proof of return. If it's not showing up as pickup up, then I'd assume whichever driver took it, forgot/neglected to scan it with If you find a lower price for the same item elsewhere, Amazon may match it, ensuring you receive the best possible deal. Amazon returns are the easiest thing in the Then I check the app and it says”your package may be lost” with a refund button. Last month I asked amazon. Last Thursday I return a purchase I received two days prior. How can I go about this and make sure I receive my full refund? She ordered an air purifier. The package is sent back to the original sender’s address, assuming the return address is valid and legible. They told me to return the product if I didn't want it anymore, and to contact Amazon customer service. During our busy season returns get backed up multiple days. I told Amazon it is lost and showed them the drop off receipt, they say it is invalid. and it’s now going on the 9th day and hasn’t moved. I work with an Amazon 3rd party seller and although we ship tens of thousands of items a day our returns department is limited to 6-7 people. If the package never makes it back to Amazon, what would I do? I have footage of the driver picking up the PC and putting it into the truck, but no actual receipt. No update other than “delayed in transit. I mean I work in Amazon customer returns and we would definitely know who the first buyer was. I was issued a refund for all of them. lol. You'll need to file a grievance with both companies. but Amazon sent the wrong package so I had to sent it back. Amazon told me they would send a company to pickup the packages soon which I accepted but asked them to call me in advance so I could have the packages ready since I was using the iPad as my daily device still. Pretty sure its random. The whole time, according to Amazon's return screen, it never arrived at Amazon, even though support said it did. Select The burden of proof is on YOU to prove to everyone you indeed returned the item. If something is damaged enough in transit to justify it not being delivered, it's damaged enough that You can't really find true name brands on Amazon anymore and - when you do - you run the risk of purchasing a counterfeit product. However, when I asked an associate about it, they said it was lost in transit. But, my tracking indicates that the item has already arrived to the amazon warehouse and it has been over 10 days since it has arrived. On 11/12, Amazon said I should expect them by EOD. Sharing the funniest damned product reviews on Amazon! It's weird. This subreddit is only for those who have been invited by Amazon. Amazon refunded the order and I bought another from a different retailer. According to the return status, they were supposed to receive it on the 21st of January. Nothing really changed they just don't offer the immediate dropoff scan refunds for every product. I contacted Amazon who requested i wait 24-48 hours and someone would contact me. My question is if at 30th I still can’t get my monitor, can I make a replacement with same price same monitor? It was the type of return where UPS scans a QR code and they package it for you. Paper returns are data transcribed by employees. Your refund has been issued. I lost about $300 on those rings, money that we saved up a couple months to buy. my subreddits. When this could've been handled by a tier 1 employee doing a credit to the customers card. When I die they will be passed on to my daughter. Select “Package didn’t arrive” from the list. It’s not an Amazon thing, it’s a retail thing unfortunately returns, refunds, losses and damage are all just a part of retail. and so many other smaller items for free too. I looked it up online and it says a lot of the time Amazon lets customers keep the item if it does arrive but I couldn’t find anything on if refunding sends it back. Last week I contacted Amazon to manually request a Canada Post return label since Purolator is far from my place and the pickup options wasn't available. I ordered some Ray Ban shades, but sent them back after seeing them in person. Yet I still seem to be able to keep it. amazon cares about their customers I would NEVER return thru Kohls again. This is a return so the buyer got the item and returned it Not to side with Amazon and I just want to present you a different point of view, but in this case the seller loses, (they lost the item if the package is actually lost, they lost The order’s been picked up but not yet received by Amazon. So, yesterday I got a message from buyer-returns@amazon. 8:00 PM Package delayed in transit (The "carrier facility" is in a town about 5 miles from my home. I also ordered a package that had an expected delivery date of last Friday, from Round Rock, TX, and it is also stuck in the status of "In Transit: Check back tomorrow for an updated delivery date. The only scenario where an item appears lost is if the item stays in the same location for an absurdly long time, like, say, 7 days on a 2-business-day shipping order. I've claimed a refund since, but is there still a possibility it may turn up? The item was heavy, so maybe the driver just didn't want to deliver it, and 'lost' it. Mine got stuck in Return in transit, but at some point the charges got reversed, and the invoice now reads $0. I bought it August 8th, got it August 9th, and Returned it August 10th early in the day. It appears that Amazon is deliberately crippling the return experience. I'm nervous something went wrong, I asked Amazon customer support and they asked if I have the return receipt. I had the return receipt showing it was returned. ” Makes you wonder what’s going on there. Welcome to /r/TTC, the unofficial subreddit for the Toronto Transit Commission! We are a community of TTC riders, transit enthusiasts, and employees who share a common interest: ensuring the TTC is safe, reliable, and accessible for everyone. When I looked at amazon, for those 3 items, the status is, 'refunded, return in transit'. . Hey guys, so I’m new to Amazon prime and it’s worked great for 2 months. And everytime I get this message with no context I know I won't get my package. I remember CPT times, and more than once we had to have something repicked and packed The laptop wasn't stolen in transit. Per Amazon mine has been to California and back to Alabama twice. Our consumer advocacy team has dealt with several Amazon return package cases in the past (almost all of them were missing deliveries). Unless I return the item I will be recharged the purchase price. What happens now? Can seller say it hasn't arrived and eBay just refund them, or compensate both sides and eBay can claim off the label (or seller who provides label can). Almost a month ago I ordered a book it arrived on time. When you get something that has been returned more than once it is indicated in the system, so they'd probably be able to track who exactly was the first one to recieve the pillow. The rest looks like it didn't get registered properly. It’ll take a week or two for the package to get to the return warehouse where it’ll be processed to see if it can be resold or whatever they do with returned items. It was a textbook for a college class. I am myself an agent at amazon (chat). the gave me a whole $200 desk for free once. But what it is in fact doing is discouraging purchases. Then it said I could request a refund which I of course did. Have a amazon will send you a better set. if amazon refuses to refund then open a dispute with your credit card. On 11/13, Amazon said the items could be lost and to come back on 11/14 to request a refund. One of the lost items showed up in my mailbox about a month later. I went to my bank but the back and forth between them was slow for other reasons related to them also being incompetent wanting to do things that could have been a phone or email over snail mail. I’m like, I walked into the Amazon facility and handed it to a person at the returns counter. This post is kinda of old. Canada Post is at the corner of every area, while Purolator not always a 5 or even 10 minute drive away. If the item is declared lost, Amazon will reship the item. Amazon Vine is a small invite-only group of prestigious product reviewers. 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